(Space Only exhibitor) When can I access the hall?
Please refer to the Exhibition Timetable – Space Only contractors and Space Only sites can access the hall from 0800 – 1800hrs on Friday 8 September, 0800 – 2000hrs on Saturday 9 September and 0800 – 2200hrs on Sunday 10 September (please note that all stands must be complete by 1800hrs on Sunday)
(Shell Scheme exhibitor) When will my stand be ready?
Please refer to the Exhibition Timetable – Shell Scheme stands will be ready for exhibitors to begin their interior displays on Sunday 10 September, from 0800 – 2200hrs.
Do I need to book a time slot for my vehicle for Build-up and Breakdown?
Yes, all exhibitors and contractors bringing vehicles to Olympia that wish to unload/load onsite during build-up and breakdown must book a time slot via Voyage Control, if you do not do so you will be turned away upon your arrival. Once you have booked a time slot, you will receive a confirmation email with a vehicle pass to show to the traffic marshals upon arrival (digitally on your personal device or printed).
Are there trollies available during Build-up and Breakdown?
No, please make sure you bring any equipment to site that you might require to help transport your displays/ goods to your stand. Alternatively, you can request a quote from our Official Lifting & Handling Contractor for assistance.
How much power do I need on my stand?
This depends on what equipment or devices that you need power for. Please make sure to check the wattage required to run each item.
Listed below are examples of "typical" loadings for items plugged into socket outlets:
500-watt sockets: PC computers, TV’s, video’s, spotlights to 500W, refrigerators
1000-watt sockets: domestic filter coffee machines, lighting up to 1000W
2000-watt sockets: kettles**, machinery up to 2000W
3000-watt sockets: hired coffee machines, machinery 2000W to 3000W
Note ** - these appliances are of varying power requirements dependent upon type or manufacturer. It is therefore essential that the reference tag or plate that is fitted to each appliance under law be read, the loading in watts or kW (kilo Watts = Watts x 1000) will be stated, and the appropriate size socket ordered.
Do I need to complete an Exhibitor Risk Assessment? Even if I have employed a stand contractor to build my stand...
All exhibitors are required by law to complete a Risk Assessment (RA) for their participation at the show, whether that is setting up displays during build-up, your stand activities during the open period or the removal of products from displays during breakdown. The Exhibitor Risk Assessment only covers activities for which the exhibitor is directly responsible, it does not cover organiser, venue or contractor activities. Click here for a RA template.
How do I complete my Exhibitor Risk Assessment?
Using the Risk Assessment template linked here, read the examples and consider what risks/ hazards may present themselves on your stand in line with your stand activities and complete these on the form, followed by what control measures you will put in place to reduce the risk. If you require assistance, please contact firstname.lastname@example.org
Are there any storage facilities onsite?
When should I arrange for deliveries for my stand to arrive at Olympia?
Please ensure someone from your company is onsite to receive and sign for deliveries, especially if you intend to use a courier to deliver goods. We are unable to sign for goods on your behalf. Deliveries must not be made to site before the first date of tenancy (Friday 8 September at 0800hrs). If you are making deliveries during the open days of the exhibition, these can only be made between 0800 – 0900hrs, before the exhibition opens.
(Space Only exhibitor) How long do I have to breakdown my stand?
Please refer to the Exhibition Timetable – breakdown will commence at 1730hrs once all visitors have cleared the hall, Space Only exhibitors have until 2200hrs on Tuesday 12 September and 0800 – 1400hrs on Wednesday 13 September to finish breaking down. All items, including any waste, must be removed by 1600hrs.
(Shell Scheme exhibitor) How long do I have to clear my stand?
Please refer to the Exhibition Timetable – breakdown will commence at 1730hrs once all visitors have cleared the hall, please do not start to clear your stand until this time. Shell Scheme exhibitors have until 2200hrs on Tuesday 12 September to clear the stand.
What do I do with any rubbish during breakdown?
All stand/ promotional materials and waste must be taken away with you. Any waste left behind will be photographed and the disposal of it will be charged to the exhibitor. In addition, click here for our Sustainability & Waste Policy and advice.
Can I have a drinks reception on my stand or provide hospitality on my stand for visitors?
Please contact the Organisers for permission to have a drinks reception on your stand. If you wish to provide stand hospitality to visitor’s during the open period, catering should be ordered through Host, Olympia’s official caterer. If you would like to bring your own drinks to the venue, you will need to organise to pay the levied corkage fees through Host, please contact email@example.com for more information.
Where and how can I order electrics and furniture for my stand?
You will need to visit your Exhibitor Zone and go to the Operations Zone, please note you will need to ensure your profile is completed before you can access the Operations zone. In the main menu you will find a link to the Webshop. Add the items you would like to order to your basket and process. Please note, immediate payment is required via Credit Card to place an order via the Webshop’
How do I access my Exhibitor Zone?
You can access your Exhibitor Zone using your email and the password you set. If you need help, please contact firstname.lastname@example.org
I filled in the details to create a staff badge but it’s not working. Why is this?
This could be because the email address you’re using has already been used for either a visitor badge or another exhibitor badge. To create separate exhibitor badges, you must use a unique email address.
If the email address has been used to register for a visitor badge or you are still experiencing problems, please contact email@example.com
How can I invite guests to my stand?
Within the 'Invite Customers' section, you will find a custom invitation link for your company. This invitation link allows you to invite and then track your guests – meaning that you can follow-up and book a meeting with them at the show.
Alternatively, you can send a pre-customised email directly from the e-zone, with the option to add your own message.
How do I promote my presence at the show?
Under 'Marketing Toolkit', go to 'Download Free Social Media Graphics' and you will find banners, email signatures and social posts. If you're sharing on social, please remember to tag us @specialityfair and use #SFFF23 #SFFFNEW so that we can engage with your posts.
Who can I contact for Lead Scanner assistance?
If you have an enquiry about the Lead Scanner or need login details, please contact firstname.lastname@example.org.
Who can I contact for Exhibitor Zone assistance?
If you have an enquiry about the Exhibitor Zone, please contact email@example.com
Are there any other opportunities for me to increase my brand exposure?
Please contact Nicola on firstname.lastname@example.org or call 02078863062 for opportunities to maximise your brand exposure.
Please follow this link to see our Commitment to Reducing Food Waste Leaflet.
We proudly partner with City Harvest whose mission is to ensure ALL edible food goes to people in need. City Harvest is the leader in the “last mile” of food rescue in London. They help put surplus food to good use in a sustainable way by distributing to organisations that nourish London’s vulnerable men, women, and children.
Surplus Edible Food – What you can donate:
High quality, in-date surplus food - ambient, chilled, and frozen food including fresh produce, meat, and other staples. City Harvest DO NOT accept fresh seafood, unlabelled food, or food past its use-by date.
There will be two collection points when the show closes at 1700hrs on Tuesday 12th September, please bring your donations to one of the below areas. City Harvest volunteers and the Montgomery Group team will be on hand to help:
- Upstairs – Members Club, 3020
- Downstairs – Networking Hub, 1450
I have an accounts enquiry
Please contact Stavy on email@example.com or call +44 (0)207 886 3103