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The personal touch: How to increase basket spend by tailoring your customer service

05 Sep 2022
Food for Thought Stage
Retail
The power of a personalised experience has never been more valuable in retail than it is today. Pre-empting your customers' needs and improving their experience will only result in a higher basket spend and repeat visitors. Listen to a panel of personable operators and advisors discuss how to improve customer loyalty by reassessing shop layout, enabling informed customer choice and generally helping them leave your venue on a high!
Chairperson
Holly Shackleton, Editor - Speciality Food Magazine
Speakers
Marcus Carter, Owner - Artisan Food Club
Kate Smith, Owner - Holtwhites Bakery
Jan Robijns, Owner - The Broadway Deli & Grocery

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